Contact OffSiteSeo
The fastest way to reach us is email at [email protected], and we aim to reply within one business day.
Write to [email protected]
Every question goes to one inbox, read by the people who handle placements, billing and publisher reviews. Questions about plans, placements, reports, link monitoring or listing a site all go to the same address.
We aim to reply within one business day. Complex questions about a specific placement can take a little longer while we check with the editor or the publisher, and we tell you when that is the case.
Other ways to find answers
Many questions about link attributes, publication limits and monitoring are answered in our link building FAQ. The link building process page walks through every step from order to verified link, and link building prices lists every plan and add-on.
We handle everything by email. There is no contact form and no phone line, which keeps every request in one place with a written record.
What to include in your email
A few details let us answer in one reply instead of several.
- The email address of your OffSiteSeo account, if you have one.
- The page URL or workspace the question is about.
- For a placement, the live URL or its status in your order (Ordered, Brief approved, Writing, Editor review, Scheduled, Live, Link verified).
- For a monitoring alert, the date of the alert and what it said.
- For billing, your plan and whether you pay monthly or yearly, never your full card number.
- For publishers, the site you want to list or the site already under review.
Account help inside the panel
Once you are logged in, help for your account sits in the panel next to your orders, reports and monitoring. You can change your plan, add or remove the extra publication, export reports and manage billing there without writing to us.
If something in the panel does not work as expected, send us an email with a short description and a screenshot, and we will look into it.